POLICIES AT FOUNDATION DELIVERY
At Foundation Delivery, we want to give our customers the best shopping experience. That’s why we believe our store policies should be fair, clear and transparent. Read about them below, and contact us with questions.
RETURNS & EXCHANGES
Foundation Delivery Return & Exchange Policy
Thank you for choosing Foundation Delivery for your cannabis needs. We strive to provide the highest quality products and excellent customer service. If you are not satisfied with your purchase, please review our return policy below.
General Return Policy:
Foundation Delivery accepts returns for unopened and unused products within 30 days of purchase.
To initiate a return, please contact our customer service team at (760) 609-0875 to request a Return Merchandise Authorization (RMA) number.
Returned products must be accompanied by a valid RMA number and a copy of the original receipt.
Return shipping costs are the responsibility of the customer.
Foundation Delivery reserves the right to refuse any returns that do not meet the above criteria.
Department of Cannabis Control Retail Return Policy:
According to the Department of Cannabis Control's Retail Return Policy, cannabis retailers are required to accept returns of defective or spoiled cannabis goods within 30 days of purchase. In order to initiate a return or exchange, customers must present a valid receipt and the product must be unopened and unused.
Foundation Delivery is committed to complying with all applicable laws and regulations, including the Department of Cannabis Control's Retail Return Policy. If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team.
1. Information We Collect and How We Collect It
We collect information from you when you visit the Site or use our services. The types of information we may collect include:
Personal information, such as your name, email address, and phone number, when you provide it to us through forms on the Site or when you communicate with us through email or phone.
Financial information, such as your payment information, when you make a purchase on the Site.
Technical information, such as your IP address, browser type and version, and device type, when you visit the Site.
Usage information, such as the pages you visit on the Site and the actions you take while using the Site.
2. How We Use the Information We Collect
We use the information we collect to provide and improve the services we offer on the Site, including:
Processing and fulfilling orders placed through the Site.
Communicating with you about your order or account.
Responding to your inquiries and requests for assistance.
Analyzing usage of the Site to improve its functionality and user experience.
Protecting the security and integrity of the Site and our business.
We may also use the information we collect to send you marketing communications, such as newsletters, special offers, and other promotional materials. If you do not want to receive marketing communications from us, you can opt out by following the unsubscribe instructions provided in the communications.
3. How We Share the Information We Collect
We may share the information we collect with third parties for the following purposes:
Service providers: We may share your information with third-party service providers that perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service. These service providers are required to protect the confidentiality of your information and are not permitted to use it for any purpose other than as directed by us.
Legal purposes: We may disclose your information as required by law, such as to comply with a subpoena or similar legal process, or to protect the rights, property, and safety of Foundation Delivery, our customers, or others.
Business transfers: In the event that Foundation Delivery is acquired by or merged with a third party, we may transfer your information as part of the business assets.
4. Medical Cannabis Patient Privacy
As a medical cannabis delivery service, we are committed to protecting the privacy of our medical cannabis patients. In addition to the privacy practices described in this policy, we also comply with all applicable state and federal medical privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).
5. Customer and Cannabis Privacy under Department of Cannabis Control Laws
We are also committed to complying with all applicable state and federal laws related to cannabis, including the California Department of Cannabis Control (DCC) laws. Under these laws, we are required to protect the privacy of our customers and medical cannabis patients and to ensure that all information related to their cannabis purchases is kept confidential.
6. Data Security
We take reasonable steps to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
6. Children's Privacy
The Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If we learn that we have collected personal information from a child under the age of 18, we will delete it as soon as possible.
7. Your Choices and Rights
You have the following choices and rights regarding the information we collect and how we use it:
Access and correction: You have the right to request access to the personal information we have about you and to request that we correct any inaccuracies in that information. You can access and update your personal information by logging into your account on the Site.
Deletion: You have the right to request that we delete the personal information we have about you. However, please note that there may be certain information that we are required to keep for legal or business purposes.
Opt-out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in the communications or by contacting us at the email address or phone number listed below.
Restriction of processing: You have the right to request that we restrict the processing of your personal information.
Objection: You have the right to object to our processing of your personal information.Data portability: You have the right to request that we transfer your personal information to another organization, or to you, in a structured, commonly used, and machine-readable format.To exercise any of these rights, please contact us at the email address or phone number listed below.
8. Links to Other Websites
10. Contact Us